Department of Social Development
A comprehensive digital overhaul, from automating NPO compliance to pioneering localised NLP for South African languages. Built with Python, Power BI and natural language processing.
Four pillars of transformation
What we delivered for one of South Africa's largest public-service departments.
Intelligent automation
Deployed WhatsApp chatbots for NPO compliance and automated reporting workflows using Python, cutting manual effort and human error.
Actionable intelligence
Engineered Power BI and Tableau dashboards with predictive models to forecast service demand and optimise public-sector resource allocation.
Social impact tech
Developed GBV call-centre transcription and sentiment-analysis tools to evaluate and improve government service delivery.
Inclusive AI and NLP
Pioneered low-resource NLP research, building multilingual translation systems for South African languages.
Built for real-world impact
The project highlights.
- WhatsApp chatbot for NPO compliance tracking
- Automated Python workflows that cut down manual processing
- Power BI and Tableau dashboards for service-demand forecasting
- GBV call-centre transcription and sentiment analysis tools
- Multilingual NLP research for South African languages
- Predictive models for public-sector resource allocation
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